
Relax and recover with a massage customised to your needs
Your Health is Our Top Priority
Terms & Conditions
Privacy
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Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
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Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
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Consultation Forms and treatment notes will be kept on file, securely by Relax and Recover Massage Therapy
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All clients must complete a consultation form prior to receiving Relax and Recover Massage Therapy treatments
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By signing the consultation form, clients are giving Relax and Recover Massage Therapy permission to hold records and data about them in accordance with our Privacy Policy
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Personal information will not be shared with any third parties
Young Clients
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Clients under the age of 18 must be accompanied by an adult
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The adult must give permission for the treatment to be performed
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The adult must co-sign the client’s consultation form
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The adult must be present in the room throughout the treatment
Cancellation Policy
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A booking is confirmed once Relax and Recover Massage Therapy and the client have both agreed a date, time, duration and location for a treatment
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We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment. If a cancellation is made more than 24 hours before a treatment, the client will not be charged
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If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £30 for each hour cancelled.
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The cancellation fee must be paid within 7 days of the cancellation
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Clients who either forget or consciously choose to forgot their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.
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If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived
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Relax and Recover Massage Therapy s the right to cancel a treatment by giving 24 hours notice
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Relax and Recover Massage Therapy has the right to cancel a treatment without notice if the client is intoxicated or inebriated