Privacy

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• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian

• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

• Consultation Forms and treatment notes will be kept on file, securely by Relax and Recover Massage Therapy

• All clients must complete a consultation form prior to receiving Relax and Recover Massage Therapy treatments

• By signing the consultation form, clients are giving Relax and Recover Massage Therapy permission to hold records and data about them in accordance with our Privacy Policy

• Personal information will not be shared with any third parties

 

Young Clients

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• Clients under the age of 18 must be accompanied by an adult

• The adult must give permission for the treatment to be performed

• The adult must co-sign the client’s consultation form

• The adult must be present in the room throughout the treatment

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Cancellation Policy

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• A booking is confirmed once Relax and Recover Massage Therapy and the client have both agreed a date, time, duration and location for a treatment

• We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment. If a cancellation is made more than 24 hours before a treatment, the client will not be charged

• If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £30 for each hour cancelled.

• The cancellation fee must be paid within 7 days of the cancellation

• ​ Clients who either forget or consciously choose to forgot their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.

• If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived

• Relax and Recover Massage Therapy s the right to cancel a treatment by giving 24 hours notice

• Relax and Recover Massage Therapy has the right to cancel a treatment without notice if the client is intoxicated or inebriated